Pros
- Hiring constantly, seems to always be an opening - Fairly stable schedule (once you know what your schedule is, it barely changes) - Overtime often available - 12 week training program - Mostly helpful support - Friendly staff and leadership - Decent incentives - Okay starting pay - Overall not a "terrible" job
Cons
- Work gets really tiring / emotionally draining after a while - Your stats/metrics are a constant battle - It's Customer Service for one of America's largest telecom companies (says a lot by itself) - All you do is take calls while staring at a screen, which can cause eye/neck strain - Calls come in very quickly and are back to back, calls sometimes drop - Paid time off takes a while to accumulate, and it's all you get (meaning you don't get sick AND vacation, just general paid time off to use on everything)