Excellent Company - TeleSales Manager Connect Fibre Employee Review

- Supportive management - Great training - Opportunity for progression - Lovely team culture

- none that I can think of

-Some friendly engineers and generally good people on the ground. -Work itself can be enjoyable if you like hands-on problem solving and customer interaction.

-The probation system feels weaponised. Feedback is mostly verbal, often contradictory, and written evidence is rarely shared. -Managers avoid giving constructive guidance, then later cite “attitude” or “conduct” without ever documenting concerns. -Turnover among engineers is extremely high — several people left or were let go during my short time there. -Little visible support from management when raising safety or procedural issues; valid concerns can be interpreted as negativity. -Communication from supervisors is inconsistent and at times dismissive, adding unnecessary stress to an already pressured role. -Company vans, while low mileage, frequently have mechanical issues that create potential safety risks. -Overall, the culture feels defensive rather than developmental — more about control than collaboration. -Some less-experienced engineers appear to have been promoted into senior roles, leading to inconsistent decision-making and, at times, pressure to work in unsafe conditions such as overheated loft spaces or environments with known risks. -Despite this, management often expects unquestioning compliance rather than open discussion or collaborative problem-solving.