Leadership is currently in an abysmal state and it directly has to do with C-Suite leadership and the direct hires they have made. Every year there is a significant roll back in employee benefits. Sales leadership hovers over their people to an unhealthy degree, forcing you to pester clients in a way that hurts deals far more than it helps. The sales quotas given are entirely unrealistic with the market space and state of CSOD products. And the quota structure is actively harmful to sales people trying to maximize earnings. Which has led to a totally demoralized organization.
It also takes leadership 7 months to even create a quota so for more than half the year people don't know what their targets are, and when it takes that long to develop a quota and the quotas are so actively hurtful to your people its almost like you have taken extra time to inflict as much pain as possible. There are updates every quarter about how we are net profitable as well, but the way we were treated feels like a company about to go under and struggling to make money.
Products are way over priced and clients know this. Recent changes to shift to 'Galaxy' did not help at all. All it did was confuse clients and effectively was just a way to re-brand the name of products. Not offering any changes to products they did not want to buy in years past. Lipstick on a pig.
Internal mobility is also taking a huge hit right now. Multiple sales reps have left the company with many individuals inside the company hoping for a chance to step into those roles but sales leadership is actively prohibiting internal interviews. Same thing happening on the marketing side. A talent management company that prides itself on people growth and succession modules but not practicing what it preaches.