What Happened to the Culture? - Store Management Crate and Barrel Employee Review

2.0
7 Apr 2010
Recommend
CEO approval
Business outlook

Pros

Beautiful stores and a friendly, creative environment. Lots a great people in both the front and back ends of the house. Lots of longevity with the company. Even after the "crash" no layoffs were rolled out.

Cons

Personalities rule here. If you are not in the inner circle, forget about moving up or even surviving. Experience with other retailers is not valued and not acknowledged. Very insular environment with no room for thinking outside the box. Far too Mid-Western mentality. Stores all over the country and now international, but a very stubborn Chicago-centric point of view which does not translate across the board. Many members of the merchandising (buying) team are unprofessional and sorely lacking in the basic skills required to do the job for a company of this size. Training on the whole looks good in theory but in practice is scant and non-productive.

Explore other reviews about Crate and Barrel

5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Friendly environment for the workplace

Cons

Not enough room for advancement

1.0
11 May 2026
Recommend
CEO approval
Business outlook

Pros

The office had a good coffee machine, which employees appreciated. The cafeteria staff member was friendly and welcoming, which made the environment feel a little more positive. Opportunity to observe how long-established corporate operations function.

Cons

Management style felt very micromanaged. The management in the IT appeared heavily focused on older management methods rather than collaborative leadership. Favoritism was noticeable among certain employees and teams. Contract workers were treated differently from full-time employees, including exclusion from social events, food gatherings, and team activities. The IT teams often seemed disconnected and unwilling to support or train others properly. Communication issues were common, including employees talking negatively about coworkers behind their backs. Training and onboarding lacked structure and consistency. The workplace often felt disorganized, with unclear processes and coordination problems.

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