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      Custom Ink

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      Custom Ink reviews

      Offshoring Majority of Team to Cheap Labor In Phillipines - Production Artist Custom Ink Employee Review

      1.0
      25 May 2023
      Production artist
      Recommend
      CEO approval
      Business outlook

      Pros

      Custom Ink for a long time has been a great place to work. Some of the best people I've ever worked with. Caring and engaging managers, great benefits, and a good work/life balance.

      Cons

      Beginning of the year they closed two production warehouses getting rid of everybody at the plants and moving all in-house production to Dallas, so if you lucked out you got to keep your job there. About a month later Art and Design gets the memo that they will be "right-sizing" which is an annoying term for laying off your amazing US team for cheap off-shore labor and taking the US team from about 180 artists down to about 20-30 people over the next year. The rest will be offshored to save what I'm sure is a substantial amount of money. Satisfaction and Art and Design are both currently in an off-shore pilot, testing out cheaper labor. So expect there to be no more Satisfaction and Art and Design job postings in the future. They went from being the community company to the maximize profits at the cost of quality company.

      avatar
      Custom Ink Response
      3y
      Thank you for sharing your thoughts with us. Closing our production facilities in Reno and Charlottesville was a difficult decision, prompted by production costs and tight labor markets in those areas, but we tried to support impacted Inkers with generous severance packages and an extended benefits period through the transition. If you have any other concerns you’d like to bring to our attention, please don’t hesitate to reach out to us at inkerfeedback@customink.com. Thank you for sharing your perspective and experience with us.

      Explore other reviews about Custom Ink

      5.0
      24 May 2026
      Assistant project manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Friendly staff and flexible hours made for pleasant work environment

      Cons

      The commute was too great

      1.0
      26 May 2026
      Store representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Good benefits and diversity initiative at the time.

      Cons

      The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

      2
      avatar
      Custom Ink Response
      1d
      Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience. We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward. Thank you for your past contributions to the team, and we wish you continued success in your professional journey.
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