Pros
Front line staff good to work with.
Cons
Started in call centre in 2016. The job was sales based with targets. Was satisfying and enjoyable. Became more customer service based. Targets still the same but most calls were complaints about the company's service which was causing mental health issues to me and my colleagues.. When I mentioned it to the manager he said "you're talking like you don't want to be here " I requested a position in a different department which I got in Jan 2020 and was told i was moving back in December. I refused due to the mental health issues endured. They didn't care and said I was moving for business needs. After the grievance procedure they said we take mental health seriously but I should take the job anyway. I had to resign due to the company's actions and may take a case of constructive dismissal. Manager also had a go at me for having covid and him not being the First to find out.