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      Dialpad

      Engaged employer

      Dialpad reviews

      Worse Company - Tier1 Support Dialpad Employee Review

      1.0
      9 Jan 2024
      Tier1 support
      Recommend
      CEO approval
      Business outlook

      Pros

      If you are someone who is okay with settling for less, or the bare minimum especially if you are based outside of the US and in a contract role then this company is for you.

      Cons

      1. Overworked underpaid - They demand that you be productive while handling multiple channels like Chat, Email, and Phone (Equivalent of up to 3 people workload for just one person) at a time but they can only afford to pay you equivalent to a one persons work 2. Toxic Management and Over-Micromanaging - The Manager will demand you to acknowledge announcements, demand that you have to do this and that, and be very responsive on DM's, but when you ask for help on escalated cases they are hiding and very unresponsive on DM's. Management always brags during meetings that we are a family but the gaslighting and toxicity are a nightmare. What they tell employees are the absolute opposite of how they treat them especially to contractors outside of the US. 3. No work-life balance - If you are a contractor outside of the US, you are only entitled to get paid PTOs which already includes sick leave (10 Days) after 1 year of service 4. Pure bias and discrimination against contractors (Outside of the US especially for entry-level roles like onboarding specialist and tier 1 support agents) - The manager based in the US dared to ask for me to have a backup internet connection but could not offer us the USD 80 monthly remote allowance, while employees based in the US, JP, and IN enjoys the said monthly allowance. 4. Not competitive salary - Dialpad only offered me 33% less than my previous salary which is very low and rubbish, gut-wrenching (And HR says it's non-negotiable), plus the workload is an absolute nightmare.

      avatar
      Dialpad Response
      2y
      Thank you for sharing your perspective. At Dialpad, fostering a harmonious and respectful environment for all employees is paramount. Our core values emphasize integrity, collaboration, and commitment to equity, which are reflected in our commitment to preventing and addressing any form of discrimination. We have a robust managerial training program that prioritizes employee development, well-being, and comprehensive ethical training, including the prevention and resolution of discriminatory behavior. Discrimination is unequivocally against our company policy and will not be tolerated at any level. We regularly review and refine our internal feedback methods, including employee surveys, to ensure we continuously improve our efforts in cultivating a positive and inclusive workplace. Thank you for your time at Dialpad. We encourage you to reach out directly to discuss your concerns further.

      Explore other reviews about Dialpad

      5.0
      28 Mar 2026
      Client account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      - Good money - Client Sales leadership is a plus - Work-life balance

      Cons

      - Working with some internal teams - Sometimes we’re behind the curve with certain products/rollouts

      avatar
      Dialpad Response
      2mo
      Thank you for this thoughtful review and for your years at Dialpad! It's great to hear that you value the leadership in Client Sales, the compensation, and the work-life balance. Those are areas we're committed to maintaining. We appreciate the feedback on cross-team collaboration and product rollout timing as well. We're continuously working to improve alignment across teams and ensure our products keep pace with customer and market needs. Your perspective helps us get there. Thanks for being part of the team. We're glad you're here!
      2.0
      2 Apr 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Good benefits and the pay is decent

      Cons

      I joined this company with optimism — it had startup energy and I expected the culture to mature over time. Years later, it has only gotten worse. Leadership’s singular focus is AI, and not in a way that feels collaborative or forward-thinking for employees. The message from the top is clear: adopt AI to do your job faster so they don’t need to hire more people, or leave. Employees are literally being asked to take courses that train AI to perform their own roles. That’s not innovation — that’s a replacement strategy with extra steps. The culture modeled by leadership doesn’t reflect a healthy work environment. There’s an expectation that working around the clock and a party-hard lifestyle is the norm. For anyone with a life outside of work — family, health, boundaries — this place is not designed with you in mind. What’s most frustrating is that this doesn’t feel like ignorance. Leadership appears fully aware of the impact their decisions have on employees and simply doesn’t care. The attitude is dismissive at best. Turnover has been significant — by some estimates, nearly half the company has walked out the door. Not because of the market, but because of the people at the top. Some truly talented, dedicated individuals have been lost because of this culture. That should speak volumes to anyone considering a role here.

      10
      avatar
      Dialpad Response
      2mo
      Thank you for sharing such candid feedback. We can tell you joined Dialpad with real enthusiasm, and we take it seriously when that experience doesn't match expectations. Your concerns around work-life balance, leadership culture, and how AI is being integrated into the employee experience are noted. We believe innovation should empower our teams, not replace the people behind it, and feedback like yours helps us ensure that remains true. Supporting the well-being and growth of every Dialer is a priority we're committed to getting right. We're grateful for your honesty. People matter, and are central to who we are at Dialpad.
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