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      Great medical/dental benefits and good incentive if you earn it but questionable leadership with management staff. - Senior Account Collections Specialist Discover Employee Review

      3.0
      26 Jan 2012
      Senior account collections specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Medical and dental benefits at reasonable cost that begin immediately

      Cons

      Lack of communication amongst the collection department managers and employees. Customer service area is much better managed. Call monitorings requirements are not consistent. Unclear expectations made it difficult to work here.

      Explore other reviews about Discover

      5.0
      8 Jun 2026
      Application engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      It was a great work-life balance company.

      Cons

      After the acquisition, everything changed; the company became toxic by Capital One

      4.0
      9 Jun 2026
      International marketing manager
      Recommend
      CEO approval
      Business outlook

      Pros

      - Work life balance - Benefits

      Cons

      Internally things are disorganized as Discover integrates into Capital One systems and processes.

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