A Broken Record of Toxicity, Laid Off With No Warning - Customer Success Manager Eldergrow Employee Review

1.0
29 Feb 2024
Recommend
CEO approval
Business outlook

Pros

-Witnessing the success stories shared by educators in the horticulture therapy program underscores its profound impact on the lives of seniors. It was truly rewarding to contribute to such meaningful work. -Most people working here thought they were going to be in the business of helping people, so despite being absolutely exhausted and unappreciated, they’re sincerely enjoyable to work with

Cons

-Experienced sudden layoff without warning or severance along with many other tenured employees this week, reflecting a lack of consideration for employees' well-being. -Frequent company restructures resulted in disorganized changes impacting employees and contractors without proper planning. -High turnover in management positions, with 7 different managers to oversee CSM’s in less than 2 years, clearly indicating instability in leadership. -No opportunities offered for internal promotion, with qualified colleagues overlooked for upper management roles in favor of external hires. -Ethical concerns arose from changes to program structures, leading to disputes with clients over contractual obligations. -Prioritizes profits over customer satisfaction to an extreme degree. -Inadequate training process contributed to a toxic work culture, characterized by unrealistic workload expectations and frequent extreme emotional distress among employees. -Discrepancies in healthcare benefits availability highlighted a disregard for employee needs and well-being. -Lack of diversity and inclusion initiatives further compounded existing challenges within the company. -Resistance to feedback from management and cliquish behavior among upper management perpetuated a culture of distrust and negativity. -Instances of dishonesty regarding workload distribution and responsibilities during the training process undermined employee trust and morale. Conclusively, the atmosphere here lacks the expected warmth and positivity; instead, it's bleak, devoid of recognition for achievements, and employees are regarded as expendable assets.

Explore other reviews about Eldergrow

5.0
7 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Great mission. Loved helping elders.

Cons

Sorry to see educator roles end.

5.0
15 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Opportunity to give back CEO & senior management team were collaborative

Cons

Startup - lots of work Covid shook up the industry and changed service/work

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