Pros
The medical/dental benefits are very good. Vacation days are good. Company appears to care about the person, but in truth it's all about bringing in more revenue and renewing the contract.
Cons
In Managed Services it become quickly apparent that the most important thing is keeping the customer happy. I understand this up to a point. I really wanted to like it here and since I have only been at one location I am not sure what other locations are like but I have heard of problems. Ellucian will take the customer over the employee every time. I know of one on-site location where in just a year they went through 7 applications directors. The directors were being selected and replaced by the campus CIO who used to work for Ellucian. Bad placement in the first place and then replacing them after a few weeks. There is no training at all that I have seen. Ellucian will promise the campus anything and everything and then tell the onsite staff to deliver no matter what. You can't reasonably expect people to work at an emergency pace all the time. They don't hire enough people for the job and in many instances they will reduce the cost of the contract while increasing the workload with fewer employees. Don't expect support from management. The president and the executive team seem nice and supportive but it isn't trickling down to the regional management levels.