Pros
Work: My coworkers are intelligent, resourceful, hard-working teammates. Our software helps so many organizations and saves lives. Our benefits are good: The cafeteria is amazing and sells meals at a discount. Salaries are high for the Midwest. Healthcare coverage is very strong. It's excellent that we get a one-month sabbatical every 5 years, but there's a downside to that.
Cons
Anti-employee stance: Epic pretends to care about you while you're employed, but quickly turns against you. Employees have a 1-2 year noncompete agreement, which means if you leave, you better have savings. Epic has hurt employees' rights nationwide (Epic v. Lewis). Leadership: Upper management is secretive and authoritarian. I used to think we cared about patients and employees, but management is being unreasonable with regards to the COVID pandemic. They have outlined a plan to go back to work too soon, endangering lives. They're not listening to our concerns. They are filtering the feedback and questions to make it seem like people have a positive outlook on returning to work. Work: Our codebase is unmaintainable. We don't put in time to develop safeguards to make harder to develop mistakes in our code. We keep marching ahead with new functionality, but we don't spend the time fixing existing features or consolidating modules. There are hundreds of bugs notes that are over 5 years old. Benefits: While we have some excellent benefits, time off is pretty skimpy. Your first 2 years, you get 10 days of vacation per year. After that, it stays at 15 days with no chance of getting any higher with tenure. We get the bare minimum number of holidays, totaling 6.5 days plus 1 floating holiday. (To give you a sense of this, you'd use the floating day to take the Friday after Thanksgiving off.) Growth: There could be great career growth or you may feel stuck in a rut. For technical and implementation services, you will likely stay in healthcare IT. However, the noncompete severely limits you.