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      Express Solicitors

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      Express Solicitors reviews

      good team but toxic environment - Litigation Executive Express Solicitors Employee Review

      3.0
      11 Apr 2025
      Litigation executive
      Recommend
      CEO approval
      Business outlook

      Pros

      good team nice office good at allowing personal appointments good pay

      Cons

      toxic office culture. supervisors who gossip about people on their team to other team members. Made to feel bad for being ill. Development given to people who cause lots of issues in the office and are known to management for causing issues but others are not allowed to develop. Constantly brining in new employees but not developing others. Claim client care is everything but don't have the systems in place to allow employees to give proper client care and then employees are left with angry clients. Major issues in the NCT structure. Seem to care more about retaining clients and getting their commission so will sell dreams to clients. Again causing client care issues. A lot of lit assistants and exts are from a BAME background but the partners do not reflect this. Odd working hours, 8:30 to 5:30 for some, unsure why it isn't 9 to 5 for all. No Christmas holidays anymore - whilst the reason is understandable still seems strange when most other firms still offer this.

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      Express Solicitors Response
      1y
      Thank you for your feedback. We have reviewed this in full and will continue to adapt and refine. We are pleased you are happy with your colleagues and office space. Our working hours are 8.30am to 5.30pm (5pm finish on a Friday) in order to provide good client care availability. It’s true we added 3 days on to everyone’s holiday allowance and removed the formal Christmas break in 2024 to allow our employees greater flexibility with their holidays. We are proud of our NCT colleagues, who work hard to ensure that the client's first point of contact is someone who is able to help them understand the legal process and help them with their claim. All calls are recorded and monitored and we certainly only retain personal injury cases and nothing else: we are specialists at what we do. Express is very proud of the diversity and inclusion within the business, and the EDI committee has a lot of fantastic events planned. The career pathway is clear, fair and attainable for all being based on objective criteria. We always want to help staff succeed and proud of our ability to grow and develop.

      Explore other reviews about Express Solicitors

      1.0
      16 Apr 2022
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The people I met, this is the only pro

      Cons

      I think the title says it all- constant bullying, micromanaging even the smalles things (like checking letters before they got sent out), employees being shouted at when they’re already overworked. NCT is a literal call centre with toxic management and even the office is depressing. Wages are low

      5
      avatar
      Express Solicitors Response
      4y
      Express Solicitors are sorry that you had an unhappy experience working for ourselves. We always appreciate feedback so we can look to see if there are areas in which we need to improve. If you have any additional concerns, please do email HR at ALLHR@expresssolicitors.co.uk Working in our NCT Team does involve a lot of talking to clients, as they deal with clients looking to engage our services. The work they do is key to our business. The level of call work, would have been explained to you in the interview process. We always try to be as open as we can as to what the role entails. We do expect high standards from our Team Members, as we want our clients to have the best experience from their very first interaction with us. This means at times, if we are working closely with a Team Member to improve the quality of their work, we will have their outgoing communication checked. That is however, to allow the individual to have the support they need to improve. We are sorry you didn’t find the working environment suitable as we do generally have a lot of employees staying with Express for long periods, either going on to progress into Team Leader roles within NCT or into other roles within the wider firm. The team also does socialise outside of work with a number of events being paid for by the company.
      3.0
      12 May 2026
      New client specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Preface - I have only worked in the New Client Team, so can only offer my perspective on NCT. Frankly the best company I have worked for (but the bar is on the ground). Express does foster a good work environment and the people I've worked with have been, for the most part, a delightful bunch. There's honest emphasis on taking care of their employees' wellbeing, they pay a living wage, hard work is recognised and rewarded and anyone struggling is supported. Commission in the pay structure means staff are monetarily rewarded for doing well. Diversity seems to be something they actually care about, rather than just pay lip service to.

      Cons

      The sickness policy is abysmal, offering 5 days a year of paid sick leave and beyond that unpaid/SSP if entitled to it (compared with my partner's workplace offering 13 weeks full pay and 13 weeks half pay) so if you have any disabilities or chronic health problems, expect to lose pay. Any time off needed for appointments must be made up working overtime, something I have not experienced in any other job. As a result I cannot in good faith recommend working here to anyone with chronic health issues. Working from home is a 50/50 split with everyone expected to still work in the office half the time, despite the fact that the job can be done fully remotely, for seemingly no reason beyond upper management doesn't want people working from home that much.

      1
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      Express Solicitors Response
      2w
      thank you for your 3* review and comments about the NCT Department. We are really pleased to hear you are happy working here and enjoy the working environment, this has grown throughout the business to be an open-door policy and we value our staff to make sure everyone is doing okay, we have just ran wellbeing sessions in the business (for example the recent free to attend PT Session & Pilates) to help staff. DEI is important, with regular sessions and active engagement, we want to encourage our staff to have a voice in the firm and show off what matters to them. Thank you for your comments on Sick Pay. We offer private healthcare to all staff with 2 years service and receive really excellent feedback about what a help this is. Working and speaking with colleagues face to face allows for better knowledge sharing, support, and coaching when someone is unsure, and better visibility to make sure everyone is doing okay. It also means that any training needs can be delivered quickly, we are a firm that works at helping injured people. We do think strongly about the pillars of wellbeing.
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