-Little to zero opportunity for growth/career advancement when starting at the bottom as a Customer Service Advisor.
-This place of work is the perfect fit for someone who is only looking to pay their rent and have a little bit leftover.
-This job will consume and drain you of any leftover energy to pursue other endeavors as this position requires you to rotate between three different schedules (8-5, 9-6, 11-8) and require you to also work weekends and sometimes overtime.
-Simply put, there is just much more work than there are employees so this department will constantly be scrambling to fill the position just to get the work done.
-Be aware that there is no such thing as seniority in this department at Farfetch.
You can dedicate two years of your working life here and you will still be on the same level as the new hires who have been there for two weeks.
-Turnover rate is extremely high.
I have worked multiple customer service positions, from bank corporations to retail furniture to now luxury retail and can confirm this is the worst case I've seen.
-There is no recognition and/or appreciation for those who choose to stay despite the hostile environment.
-Morale is so low in this department yet management still finds it okay to micromanage and push their employees to meet quotas or else risk losing their job.
-At the end of the day, you will still have a job so my advice is, do not kill yourself by pushing to meet their minimum requirements. Just relax and do what you can.
-Ultimately, your paycheck will not change nor will you receive a bonus for exceeding your quota.
-Lastly, do not take this job if you have not already accepted the fact that this is as far as you will get in terms of career growth with this company.
