Interesting company, but not a place to stay long term - Customer Service Representative FARFETCH Employee Review

3.0
8 Oct 2015
Recommend
CEO approval
Business outlook

Pros

Casual environment, innovative structure and "start up" mentality, snacks/family lunch. Farfetch was a good place to work right out of college. It's a laid back office with a really unique business structure. The office is what you'd expect from a fashion office in LA, and there's some amazing product that comes in to get photographed in the studio.

Cons

Not much for advancement, terrible pay/benefits. It's just not worth staying at a company that pays so little. Also, Customer Service was forced to work on a lot of holidays and weekends in the office, when this type of work could really be done remotely. It's one thing to expect a certain level of dedication when employees are being compensated well, but you can't expect people to dedicate late nights, holidays and weekends when you pay next to nothing.

Explore other reviews about FARFETCH

5.0
8 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Amazing culture, managers, trainings, salary increases, and benefits.

Cons

Constant layoffs, rough customers at time, but nothing much more.

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FARFETCH Response
4mo
About your constructive comments, we appreciate them, and we will consider them. Let’s continue building the future of Farfetch, together.
3.0
27 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The people and company culture used to be great.

Cons

Company was sold and everything went down hill. No room for growth.

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