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Farmers Insurance Group

Is this your company?

Do not apply! - FWS Customer Care Representative Farmers Insurance Group Employee Review

2.0
22 Sept 2025
Recommend
CEO approval
Business outlook

Pros

I can't find any good about this company lately.

Cons

Farmers Group Inc was a decent company to work for as front line employee before Covid according to other reps. I arrive just after things were settling down. Everything was bad from training, the multiple layoffs -gutting accounting dept for an example, multiple systems billing issues, price-gouging their premium across all states, and how they are using AI for outsourcing. And if you look up about their data breach, there are article out there about. It is not a trade secret! Do not trust this company. And those that are in the insurance industry know this that it horrible to do business with Farmers Insurance. As CSR, it is worse to take these agent and customer service calls and having management penalize us for their business decisions. Ah, there is still favoritism galore here. If you want to still work here, just make sure you have an exit strategy ready in about a year.

Explore other reviews about Farmers Insurance Group

5.0
16 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for

Cons

Pay scale is below market

3.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work from home, make your own hours, fun claim types, starts off with great PTO allotment and you have access to all your hours from the moment you start with an extra week after five years

Cons

Good luck with your diaries if you use the PTO. You will come back with overdue items. The way they have their PTO backup system setup is two backup people for the whole department. There is too much work for them so they don't get to much while you are out. Usually voicemails. You can' schedule anything for while you are gone, all your claims have to wait for you to return. The amount of new claims a week has drastically increased and it isn't sustainable. They do expect you to work more than your 40 hours or recommend that you find a different job that isn't a salary position, PTO calendars are always red with blackout dates. Supervisors and the manager don't listen to actionable items presented to make the department better. The attrition is bad, but they continue to tell us we are fully staffed because our diaries aren't that bad yet. Adjusters are dropping like flies but won't hire anymore. Not sure if that comes from senior leadership or direct leadership. Ever since Jeff Dailey left, we are just numbers. No one cares about us anymore and it is evident.

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