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Farmers Insurance Group

Is this your company?

Very confused organization - Claim Supervisor Farmers Insurance Group Employee Review

2.0
8 Aug 2013
Recommend
CEO approval
Business outlook

Pros

Great people to work with in the lower ranks. Everyone really does want to do the right thing.

Cons

Farmers does not know what it wants to be. They are trying to do too much and be all things to too many different consumers, and in the end that strategy is leading them to failure. I'd suggest reading everything in a prior review from June (Edison, NJ), because that review hits the nail on the head. No need to repeat again. Farmers has had to bleed off excellent claim staff due to poor leadership decisions that created a organization bloated in all the wrong places.. It never should have happened. Organization is handicapped by a lack of technical knowledge in many leadership positions. Ethics, norms and values, etc. are throughly preached, but not practiced. From a performance evalualtion perspective, it often appears that the ends justify the means - especially around seemingly arbitrary assessments of employee "behaviors."

Explore other reviews about Farmers Insurance Group

5.0
7 Jul 2026
Recommend
CEO approval
Business outlook

Pros

I worked for three separate agents and the systems are easy to use.

Cons

Working for Agents directly there are typically no benefits.

3.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work from home, make your own hours, fun claim types, starts off with great PTO allotment and you have access to all your hours from the moment you start with an extra week after five years

Cons

Good luck with your diaries if you use the PTO. You will come back with overdue items. The way they have their PTO backup system setup is two backup people for the whole department. There is too much work for them so they don't get to much while you are out. Usually voicemails. You can' schedule anything for while you are gone, all your claims have to wait for you to return. The amount of new claims a week has drastically increased and it isn't sustainable. They do expect you to work more than your 40 hours or recommend that you find a different job that isn't a salary position, PTO calendars are always red with blackout dates. Supervisors and the manager don't listen to actionable items presented to make the department better. The attrition is bad, but they continue to tell us we are fully staffed because our diaries aren't that bad yet. Adjusters are dropping like flies but won't hire anymore. Not sure if that comes from senior leadership or direct leadership. Ever since Jeff Dailey left, we are just numbers. No one cares about us anymore and it is evident.

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