Pros
It's a highly technical environment that allows you to learn a cool trade. Management is usually very flexible with time off requests. Pay is decent for a college student. Company feels strongly about promoting from within, whether it may be in store or at the corporate office. Co-workers are always fun and there is always a tenured member to help out with the dozens of complicated services we offer.
Cons
STRESS!!!!! Crappy shifts. Often, the store will be extremely understaffed to take on the type of customers we attract (typical customer interactions can last anywhere from 5-45 mins.) Customers get angry when they have to wait but most of them do not understand our process and services. People come to Kinko's with an idea and we have to turn that idea into a reality.....time after time. This is not the standard retail store. There are no "cashiers". Another problem with the company is that they try to do too much. From FedEx shipping to direct mail to signs and graphics, its just too much. Alot of times, team members have no clue as to how to do certain tasks because 1. they only come once in a blue moon and 2. the training on our services suck. It's really easy to get overwhelmed by the workload, especially when you're clueless AND understaffed.