Not as great as I was led to believe. - Customer Service Representative FedEx Office Employee Review

2.0
4 May 2019
Recommend
CEO approval
Business outlook

Pros

The job offers insurance which was nice.. Seems to be plenty of ways to move around the company from what I was told by others.

Cons

At the time, the increased pay from my previous job was nice. However, it still did not account for living in the most expensive city in the state. I wasn't expecting to be a millionaire, but pay put me just -barely- over the state poverty line. I was always told "your hands are gold", but I was paid with tin. Paid time off and sick time are great, but when your team (including management) put you in a guilt trip and act passive aggressive because you believe self-care is important, you hesitate to take advantage of the benefits you get. The company claims to encourage people to offer ideas to better improve any aspect of the job. There were numerous occasions where I'd ask questions so I could be better informed about various operations. But instead of my request being answered, I was effectively told that I wasn't paid to think. Creativity is NOT rewarded in this job. And if you call yourself a creative individual, DO NOT work here. It will crush your soul.

Explore other reviews about FedEx Office

5.0
12 Feb 2026
Recommend
CEO approval
Business outlook

Pros

good company to work for, good benefits

Cons

its customer service. you will always have your jerks that will win.

4.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Good work life balance, hours are flexible, team members are pretty nice overall, benefits are good, company is stable and job security is good

Cons

Way too many things to remember, they say “you don't have to remember everything, just know where you can figure it out” and thats all fine and good but there are so many places to go and you have to know where, and despite what they say there are things you cant find anywhere and just have to know, so many systems are just confusing and have no real guidelines to follow, and thats not to mention that every manager has there own places where they do it either the fedex way or their own way, and you never know until you get called out for doing something. Pay is also pretty low and the only way to make more is take on management roles

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