Great career-starting company - QA Engineer Fidelity Investments Employee Review

It offers good benefits and salary

Does not support 100% remote work flexibility.

The onboarding experience builds a great camaraderie among the hiring class. The hybrid schedule allowed for flexiblity and a break commuting to work (this has changed with the RTO policy now). They're generous with PTO.

This job would be fine if it wasn't for the mircomanagement of call stats. They track everything (previous comments on here are valid). The coaching they provide will be on a more than regular basis (1-2x every 8 days), they'll provide feedback on the tiniest thing to improve the stats by 0.5-2%. They'll try squeeze everything out of you. This is what makes a simple call talking job hard/annoying as Fidelity's expectations are over the top for an easy job. Again, all for $20/hr. At the beginning they'll try to sell on you on cross training into another product. Back in the day, it was required. Now they sell it like only the best get selected, later on they'll push you to cross train like it's not an option. Last thing, please modernize your systems. Why are we asking customer to fax in paperwork like we're in 90s?