Pros
The people you work with, and that they pay you to study.
Cons
This job will literally drain your life, you're answering 30-40 phone calls per day. You're graded on your CEI (customer survey) and your CPH (call per hour), which sometimes you get surveys for calls that is not your department (wtf 401k calls). Promotion is not based on your CEI and CPH alone, they will promote you if they like you enough. Good luck on getting a manager that you'll get along with, some of them don't care (looking at you Lauren, coming in at 11am and leaving at 3pm), and some are so obsessed with stats that they'll work your until you die. Oh you're putting in overtime? That's great, we're expecting you to, who cares if you don't have work/life balance. Stay away from this job if you can get anything else. Don't believe it when they tell you 'oh here is a Ping Pong table you get to use', or 'you can sit anywhere you'd like', because they're too cheap to build their own place, and they're overcrowding this office. P.S. you better drink that koolaide.