Don't recommend FS Denver, try another FS property - Front Desk Receptionist Four Seasons Employee Review

2.0
15 May 2025
Recommend
CEO approval
Business outlook

Pros

Pay and benefits are always among the best in the industry (read on and think about whether it's worth it in Denver).

Cons

(All specific to Denver) Toxic elitist environment with a serious lack of accountability, sales consistently given priority over service, hurting the guest experience and making it difficult for much of operations to do their jobs satisfactorily (and you might be punished for it). Line employees reduced to skeleton crews, front office managers working 2+ extra hours daily. Hustle culture with little to no recognition or support. People play favorites -- do what you're told without question, even if it's not what's best for the operation, be a slave or be a target. Senior management will say they care and will support you if you're having issues, then nowhere to be seen and even *surprise* they don't want to deal with it so they transfer to another property (and their positions were not being replaced). People were passed up for promotions in favor of external hires, many of whom left and got the promotion at another Four Seasons location. Had to pay monthly for parking in a public garage, and it was hard to use employee travel nights due to lack of availability.

Explore other reviews about Four Seasons

5.0
16 May 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits! Good pay. Good people

Cons

High expectations. Understaffed. Lack of staff requires working multiple positions

1.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Travel benefits Free health insurance

Cons

Underpaid, working for 3 properties. Definitely no work life balance. Tenured employees are not valued, they would hire NEW employees for remote only. Unable to be remote if you have been there for awhile, always get denied even if you have shown yourself with metrics and training new people. Leadership only cares about operations they only want good things to be heard, no negative things are said, no improvement. Everyone there always say something on what to improve on but nothing has happened. They always say that our department has made MILLIONS for bookings but our pay is low even with commissions with crazy schedules. Also, same salary with new hires. Alot of former employees in this reservations department leaves all the time. They would place you in different schedules even force you work overnight. Also they only release schedules a week before or 3 days before. Because they said “if there are no call outs, then we can release the schedule 2 weeks or a month before” All I can say is save yourself

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