DO NOT WORK HERE - Customer Service Associate Freight Club Employee Review

1.0
1 Sept 2021
Recommend
CEO approval
Business outlook

Pros

Not one worth mentioning whatsoever

Cons

If i could give this zero stars i would. The training is non existent for the tasks of the role. Overtime is not enforced but "encouraged" promotions are done internally but only based on the friendly relationships of those willing to suck up or kiss their butt. The team is encouraged to be fake nice and friendly but at the end of the day its a business and management is two faced. My first day they asked all new hires to put a positive review on glassdoor.......obviously trying to compensate for the bad reviews given by disgruntled or burned employees without having the time to have negative input. No constructive criticism when they clearly outlined monthly probationary reviews before letting you know you're not meeting expectations. Easier to hire someone new than extend the effort to make sure you're not dealing with a massive work load with the minimum attention to training.

Explore other reviews about Freight Club

5.0
13 Aug 2021
Recommend
CEO approval
Business outlook

Pros

Inclusive team, positive work culture environment, opportunity to be coached by VPs, frequent updates from other departments, high vis into company goals.

Cons

Communication internally can be absent at times - but that's something that can easily be improved. More internal training & career growth opportunities could be provided.

4.0
20 Jan 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Fully Remote. Fun group to work with.

Cons

Benefits for US Employees are lacking.

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