Customers over staff - Case Manager Gallagher Employee Review

1.0
16 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Valuable experience gained Mental health support offered Over time offered Hybrid working environment

Cons

Too many! Micromanaging Like a call centre If you don’t answer a call, you get questioned Burn out No regard for their staff No training Constant nitpicking from people who pretend who know how to do their job Will fail you on a call, even if it’s a good one Will put you in tears or into an early grave

Explore other reviews about Gallagher

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Good people, opportunities to be challenged and learn

Cons

Complex industry with moving parts

2.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Had mostly positive experiences with my coworkers; lots of great talent

Cons

Toxic management, limited leadership oversight, weak organizational structure, minimal career mobility, inconsistent support on accounts, unclear expectations, excessive bureaucracy, heavy reliance on overseas support, and a culture that encourages burnout with little operational relief.

See reviews by: Helpful|Rating|Date|All