Supportive management but low pay and high turnover - Customer Success Manager (CSM) Gallagher Employee Review

Good people, opportunities to be challenged and learn

Complex industry with moving parts

• Good in office dynamic with coworkers for those who worked in office

• Delayed promotion/raise - you’ll sign a contract in which your raise will be effect but delay it 2 1/2 months • unfair workload - management plays favorite and doesn’t even bother intervening on the issue, rather just gives more work. Multiple times I caught myself doing the work for my peers. • No structure - the office I worked at completely lacked structure where I was shadowing a colleague for 2 weeks before being expected to know what to do • Collision w/ OOO Staff - the out of office staff was very rude at times and because they aren’t in office, management doesn’t push the standards/expectations on them as much as people in office