2.0
14 Feb 2014
Anonymous employee
Former employee
Chester, VA
Recommend
CEO approval
Business outlook
Pros
Friendly co-workers Often bring in pizza or ice cream for all employees on very busy days Call center leadership is genuinely trying to do a good job in spite of the poor HR leadership
Cons
Nationwide, anyone who breathes will get hired - including criminals who have access to personal information of Medicare and Marketplace (Obamacare) customers. Nationwide, the company starts mass hirng for spike call center volume from May through November then turns right around and starts terminating people in January. Chester HR team ignores established protocol and makes its own rules.