Would not recommend - Customer Service Representative (CSR) Graybar Employee Review

1.0
4 Feb 2022
Recommend
CEO approval
Business outlook

Pros

Employee owned, so the stock purchasing plan is plus for retirement

Cons

No remote options. Toxic work environment Management is oblivious to employee needs/requests Little to no training available (sink or swim) Old school mentality, not a progressive company Compensation is minimum, and raises usually range around 1% annually You will very much be treated like a number in this role. There is no personal connection between you and the workplace even though they boast "employee owned" "Employee owned" but get ready to get scolded from a pre-recorded meeting with the president if the numbers are low.

Explore other reviews about Graybar

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Strong department leadership in current role

Cons

Many senior team members with decades of stored brain knowledge that is hard to share

3.0
6 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Many opportunities to learn about distribution and management. Pto is three weeks per year plus holidays and over a s Week of sick time. If you work here longer, you can buy enough company shares to receive a sizeable dividend each year. You are allowed to buy about 5% of your salary in company shares per year and then receive usually 20% of that back per year. The profit sharing plan contributes 10% of your salary to your 401k account but you need to be vested to keep it all.

Cons

You will need a second job to live. Sales reps make way more and do half the work but they report to their managers much more. If you are a CSR, sales people feel entitled to treat you however they want and their manager will back them up. You are watched by coworkers and management like a high surveillance prison especially when you're new but they will leave you alone if you're good at your job after a year or so. Graybar brags about how much revenue and profit they make but middle and upper management suck it all up leaving scraps for the workers who made it for them.

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