Best career choice - Customer Experience Gusto Employee Review

5.0
22 Jun 2017
Recommend
CEO approval
Business outlook

Pros

Since joining Gusto almost 2+ years ago, I have gotten to build a business, learn from my peers and senior leadership, and grow a team of incredible people. + Ownership mentality is a real thing. The company places emphasis on trusting in individuals to learn, grow, and achieve goals. If you ask for help, there is always tremendous support. For me, this ability to work autonomously and conquer new challenges every day is is invaluable. + Fun, energetic workplace. Both our Denver and SF offices are dynamic places to be. Some days, there is a literal buzz in the air. Dress code is casual and, of course, you can wear your favorite slippers or socks. + The PEOPLE here are talented, smart, and driven. I'm constantly learning new things from my peer group, the people on my team inspire me with their work ethic and desire to grow, and senior leadership takes time to engage with Gusties at all levels. + The benefits: great health insurance options, a "Flyaway" (1 year ticket anywhere) on your 1 Year Anniversary, packages for new parents, fertility options to name a few. Our HR team is thoughtful in making selections while doing the right thing for our stage in the business. + The culture is truly accepting and open. I feel like I can be my true self at Gusto and I am confident that my peers value me as much for my differences as similarities. + Equity for all employees. Our finance team has constructed one of the most thoughtful equity offerings in the Valley to make everyone owners of the business. + The company is doing really well and doing things the right way. Given the complexity of our business and the importance of staying compliant, I'm proud of the way we've built our business while still moving fast. We've got big goals and we continue to focus on the customer and why we're building this business - to create a world where work empowers a better life.

Cons

- The SF work space is not the Taj Mahal but the great snacks, meals, couches and other comfy seating, location in SoMa next to cafes, bars, South Park, and other neighborhood gems make up for it. - I gave work/life balance 4 stars. For the most part, I'm the reason for lack of balance. However, there are a handful of times each year, when we stack too many things into one time period and work/life balance becomes difficult to achieve with even the most disciplined approach. That said, I have control of my schedule, there's unlimited PTO, and senior leadership is getting better at pacing intensive work periods and prioritizing more ruthlessly. - I gave compensation 4 stars. I'm VERY happy with my benefits & compensation. That said, at this stage in my career I prioritize equity, great benefits, the culture/people and career opportunities over pure cash comp. If you're looking for cash comp at 100th percentile of market, you may be disappointed. If you take the view of total compensation, you'll be happy.

Explore other reviews about Gusto

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Smart and friendly coworkers. Excellent team culture

Cons

Tunnel visions on AI a bit too much

2.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

The product is genuinely good, too bad the same can’t be said for how they treat the people who sell it.

Cons

Leadership talks a big game about people-first culture but the reality doesn’t match. The Chicago office expansion felt like a poorly thought-out experiment, new hires were brought on without a clear long-term commitment, and layoffs came without warning, leaving people blindsided. Crossing a billion dollars in revenue and still cutting employees sends a clear message about where workers rank on the priority list. Remote work flexibility is also a glaring weakness. For a company selling HR software to modern businesses, their internal stance on where employees can work is surprisingly rigid and hypocritical. The “flexibility” messaging is mostly optics. The broader concern is the AI roadmap. The automation push feels less like an innovation strategy and more like a slow wind-down of the workforce. Employees aren’t blind to it, it creates anxiety and erodes trust. The culture of transparency they promote externally is largely a facade internally.

9
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