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      H&R Block

      Engaged employer

      H&R Block reviews

      Technical Support Center - Seasonal - Senior Support Specialist H&R Block Employee Review

      2.0
      11 May 2016
      Senior support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Co workers and immediate people around you are awesome and the main reason to work here, lenient attendance schedule. 8-12 week furlough after the tax season ends.

      Cons

      After 6 years of hiring from within and performance increases, the new director thought it would be in the best interest of the company to slash budgets, outsource the Tier 1 role, hire "site managers" that did not and could not perform their job and destroy the morale of the entire organization, Benefits are ACA minimum, They call you a seasonal employee to get out of having to pay you that way.

      Explore other reviews about H&R Block

      5.0
      28 Mar 2026
      Associate team leader
      Recommend
      CEO approval
      Business outlook

      Pros

      Great coworkers and enjoy helping clients

      Cons

      Long hours, especially at the end of tax season

      3.0
      23 Jun 2026
      Senior tax analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible availability. Path for promotion is obvious and quantified.

      Cons

      Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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