Pros
The tax pros and office manager are wonderful to work with. All are very knowledgeable and interesting people. Everyone in my office is always ready to discuss what will help the client get the best refund possible. Clients don't realize the years of experience that combined give them better, legal , returns .... since ALL we do is tax sometimes we fix CPA errors.,
Cons
The pay is at minimum wage. In my office nights are slow and therefore a client base cannot be established to give you a decent salary. Marketing has been over the top and for the hours (40 or more) the return on clients is almost non existent (6 total not even necessarily for the office you represent). Upper management is clueless. Even if the Upper take the "basic class" it is still not working in a retail office.Class is just potential employees learning.