Great Company - Customer Service Representative H&R Block Employee Review

4.0
4 May 2014
Recommend
CEO approval
Business outlook

Pros

I love meeting new people and also we get our taxes done for free. The company does great business and also looks out for their customers.This is the perfect seasonal position.

Cons

Rude and upset customers because of the outcome of the IRS

Explore other reviews about H&R Block

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

A very good environment for employees

Cons

I did not note any cons working here

3.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexible availability. Path for promotion is obvious and quantified.

Cons

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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