This Isn’t a Job, It’s an Escape Room - Recruitment Consultant Harnham Employee Review

Thank you for sharing your perspective. We’re always sorry to hear when someone leaves feeling this way, and while your experience doesn’t reflect the direction the business is moving in today, we do take feedback seriously. We recognise that recruitment can be a high-expectation environment, and our focus has been on ensuring people feel supported as well as challenged. Over the past year we’ve invested in manager training and leadership development, and we continue to refine our promotion criteria to make sure performance is recognised fairly and consistently. On the People side, while we don’t yet have a full HR presence in the US, our teams are supported by a dedicated UK function and L&D trainers who spend hours every week working with New York, Phoenix and San Francisco. Expanding our People and training capability in the US is part of our longer-term plan, but it’s important to note that support is in place today and we want all of our US staff to know that they have the ability to get the support they need from the team. Turnover has been higher in the past, and that’s something we’ve looked at closely. Some of that change was about addressing behaviours and culture that weren’t working. Since then we’ve stabilised and are being intentional about rebuilding with the right people in the right roles, people who thrive in sales and want to build long-term careers with us. We appreciate you sharing your experience, and we hope it’s clear that we’re focused on building a supportive and transparent culture for the future. If you’d like to provide more specific feedback, you’re always welcome to reach out to me directly. - Charlie Waterman Head of People