A lot of change, but things are looking up - Anonymous employee Help Scout Employee Review

5.0
25 Feb 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Honestly, if I could give it 4.5 stars, that would really be my rating. I like it here, but it's definitely not perfect. The people are pretty amazing. They're smart and kind and generally people I'd want to hang out with if we lived in the same place. But we don't, because we're 100% remote. And that's pretty awesome too. People love our product. It's nice to work for a company that people genuinely appreciate. We're definitely customer-focused, which is so much nicer than some of the companies I've worked for where they're just obsessed with the next enterprise deal. The work-life balance is solid here. Lots of parents and people who have lives outside of work. The opportunity for ownership is great. I'm the kind of person that likes to drive my own work and tinker with problems, and I get that here.

Cons

It's messy. I've been here a year and there's definitely a lot of whiplash from strategy changes. At times it's really hard to see where we're actually going, but things have felt a LOT better since the Fall, and I'm genuinely excited for what we're doing right now. There's a lot of turnover. Some teams just feel less stable than others.

Explore other reviews about Help Scout

5.0
17 Mar 2025
Recommend
CEO approval
Business outlook

Pros

- Great culture - Very transparent and open communication at all levels - Remote first built into every part of the company - Excellent work/life balance

Cons

- Company is in a state of flux; More than you would expect for a company its age

avatar
Help Scout Response
1y
Thanks for taking the time to leave this review! We appreciate the feedback.
3.0
5 Feb 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Pay, work life balance, nice people

Cons

Incompetent HR team, significant business pivots causing instability and thrash, not the best benefits compared to other tech companies

2
See reviews by: Helpful|Rating|Date|All