Customer Service Control Tower Agent - Customer Service Control Tower Agent Henkel Employee Review

5.0
14 Dec 2018
Recommend
CEO approval
Business outlook

Pros

Very generous company with flexible working hours, able to work from home when for unforseen reasons can't get to work. Free carpark for all employees. Generous pension and free miel at work. Comparing with other companies I have worked atmosphere is very relaxing though very quiet everywhere- no music or radio. Staff are very friendly so sometimes it might make you feel puzzled why everyone is so nice- I think it's because you get good work life balance. In my role I have set workload to complete. I do sometimes feel under pressure but most of time you can prioritise your work to make sure that everything is done on time. Colleagues are great, no issue at all. Of course you get some that are a bit over the top extravert when workload increase, but otherwise I enjoy working here. No union but HR department is very helpful and you get good support at the start and after. Very prompt response on any question you have. A lot of opportunities to grow. And different areas you can work in as well as different coutries.

Cons

Manager not based in UK, sometimes you might feel that your efforts at work are not noticed. Salary a bit below market average.

Explore other reviews about Henkel

5.0
29 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Focus on employee development. International opportunities.

Cons

Lots of complicated processes. Silos.

1.0
2 Jul 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good pay, Union job, not terrible work overall

Cons

Management lacks communication and micromanages immensely. Since packaging shut down, outlook on this plant is grim, with little to no positive affirmations from management regarding long term outlook. Zero room for growth at this site.

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Henkel Response
11h
Thank you for taking the time to share your experience and for your more than 10 years of service with Henkel. We're pleased to hear that you value the compensation and aspects of the work environment. At the same time, we understand how important transparent communication is. Feedback regarding leadership visibility, communication, and career development is taken seriously and helps us identify areas where we can improve. We appreciate your candid perspective and have shared this feedback with the leadership team. Best, Your Henkel HR Team
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