Hardly any phone calls, unless people are calling book by date, so they dont lose extra perks (momey, tickets). Then they do a skill set if your not doing well, they lower the amount of phone calls you get. All customer service calls count against you, called conversion. Very stressful. They promise you the world financially, not true for all. Unfair, makes you feel horrible. I seen 4 people walk out this week and 1 fired because his numbers aren't up. Plus you have to buy your headsets for $50.00