Holiday Inn Club Vacations Reviews | Glassdoor.co.in

Holiday Inn Club Vacations Reviews

Updated Sep 18, 2019

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Found 396 reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
67%
Recommend to a Friend
87%
Approve of CEO
Holiday Inn Club Vacations CEO Tom Nelson
Tom Nelson
105 Ratings
Pros
  • "A great work environment makes for a much more productive employee(in 15 reviews)

  • "Great Company that fosters a promote from within philosophy and great benefits(in 14 reviews)

Cons
  • "no cons- My sales groups is as much family as my family is(in 12 reviews)

  • "It's difficult to sustain the level of Sales achievement necessary to meet and/or exceed your quota - a very high turnover position(in 5 reviews)

More Pros and Cons
  1. "Amazing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Consultant in Kissimmee, FL

    I worked at Holiday Inn Club Vacations full-time for more than 3 years

    Pros

    Put in the hard work and you’ll make the money

    Cons

    It is a high turn over rate

    Advice to Management

    None

    Holiday Inn Club Vacations2019-09-08

    Holiday Inn Club Vacations Response

    September 9, 2019Social Media Specialist

    Thank you for taking the time to leave your feedback and for your time with our team! We are glad to hear you had an overall positive experience. Regarding employee turnover rate, we always encourage team members to have direct contact with their supervisor to help ensure success ...

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  2. "Inconsistent Messaging"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Executive in Kissimmee, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Holiday Inn Club Vacations full-time for less than a year

    Pros

    Great Training but the trainers might be leaving

    Cons

    Not consistent with performance messaging

    Advice to Management

    One day your praised for being 120% to goal for the month, next day your let go

    Holiday Inn Club Vacations2019-09-19
  3. "Silver leaf people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Agent in Pantego, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Holiday Inn Club Vacations full-time for less than a year

    Pros

    Money good pay incentives.

    Cons

    Bad management silver leaf people

    Advice to Management

    Need to be retrained

    Holiday Inn Club Vacations2019-09-17

    Holiday Inn Club Vacations Response

    September 19, 2019Social Media Specialist

    We're sorry to hear you're unhappy with the training you've received. We strive to provide our team members with the training and resources they need to grow in their career. We appreciate you taking the time to review your experience and we’ll pass your feedback along so we can continue ...

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  4. "Fun job, but takes a while to make money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous in Orlando, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Holiday Inn Club Vacations full-time for less than a year

    Pros

    I felt like the company spends a lot of time training people to do their job well. The software seems more modern and overall more iterative to help people do their jobs better versus some other Timeshare companies I've worked at over the past 6 or 7 years. Overall happy environment people seem to like their jobs in most departments. They also have free gourmet coffee! Fun team spiffs and a very good package they... offer the customer. Very generous referral bonus. If you can make it through the storms and droughts I do think this was one of the best timeshare companies I've worked for. Some people make more in a wk than I've made in a month elsewhere. They have a lot of departments and I felt like the company was fair to try and let people cross-train in another dept within reason.

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    Cons

    If you are in sales especially inbound sales starting out it takes way too long to start making money. The company gates your call flow and feeds you leads. They feed better leads to top producers and people they like or let them take more calls than the new or average rep. Especially later in the year, I had 2 weeks near the holidays that I took 0 calls on a shift on certain days because of the slow call flow. If... the call drops in the transfer or the person hung up prematurely in your intro you still are held accountable and might be pulled off for several hours or even the rest of the night. The turn over was also really bad. I also noticed they did not want you pitching heat, but had a double standard for top producers who blatantly lie to guests, some managers would look the other way. I saw other people fired on the spot for doing much less severe things. Related to that, if you worked in another department you spent 70% of your time trying to diffuse the misinformation sales agents told guests. Advice to other agents, don't do that to callers. Also, our monthly spiffs always seemed to vanish in the ether at the last minute. I think in 8 month's I might have got a bonus once in spite of being a quarterly award winner, which I did get a bonus for that. You were not eligible to receive it either for like 3 months starting out. Also, some departments don't get paid until the guest tours and that's really stressful to budget yourself.

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    Advice to Management

    Overall it's a great company to work for and the managers were pretty good. There were some blatant lies in the interview process about compensation expectations, I felt misled because I would have to wait basically 4-6 month's before bonuses would start coming in and potentially even more for some departments. Understand some success is based upon opportunity. Just because someone is a top producer one month, even... the best performers have off weeks and months. Some departments people fail to hit quota because they have a short window to call out and the mandatory training keeps you off the phones for 45-60 min when you only had 5.5 hours to start with. In fact, I felt like there were too many meetings for outbound departments and inbound sales felt like a lot of wasted time sitting waiting for training or calls to come in. Although if folks are not taking calls and you have a bad day it is sometimes unrealistic to make up the quota in the window we have to work when so much of our success is based on who we can reach. If you are in outbound the leads are not very many we are handed each week and the guests feel like we are harassing them when we dial them so many times trying to get them to pick up. Allow the employee to work flex hours up to 40 hours a wk to get their quota without penalizing them for DPH or related metrics and quit micromanaging so much. Be mindful of odd shifts that have to share their workspace and don't have the same opportunity to come in on an off day like others who can come in on a Saturday to work extra if they want. Some people work weekends and there are no free desks during the week prior to their shift, but the managers would let other people work extra hours to hit their numbers on other teams. I saw an entire team get fired including the manager because the shift they worked did not have a window to work around the same way other people were able to come in on a weekend to make up #s since there were no empty desks during normal work hours.

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    Holiday Inn Club Vacations2019-08-28

    Holiday Inn Club Vacations Response

    August 30, 2019Social Media Specialist

    Thank you for taking the time to leave such a thorough review and for your time with our company! We are sorry to hear you feel that turnover rate, call flow, and bonuses put a damper on your experience - we always recommend open communication with direct supervisors for professional ...

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  5. "Good benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Reservations Agent in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Holiday Inn Club Vacations full-time for more than 3 years

    Pros

    Quality of life is good because you only work 4 days a week and the potential to make decent money is there if you are good on the phones and have sales experience

    Cons

    slow seasons hurt your paycheck and a lot of favoritism

    Holiday Inn Club Vacations2019-08-27

    Holiday Inn Club Vacations Response

    August 28, 2019Social Media Specialist

    Thank you for taking the time to leave your honest review! We are glad to hear you feel you have a good work-life balance, as that's something that we strive for. We're sorry to hear, however, that you feel there is favoritism; we take these matters very seriously as we always try ...

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  6. "A placce to work until you can find better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Collector in Orlando, FL

    I have been working at Holiday Inn Club Vacations full-time

    Pros

    Benefits are pretty decent and cost effective

    Cons

    Too much micro managing and too much scheduling errors/restrictions

    Holiday Inn Club Vacations2019-09-08

    Holiday Inn Club Vacations Response

    September 9, 2019Social Media Specialist

    Thank you for taking the time to leave your honest feedback and for all you do for our team! As we continue to grow, we're always working to improve and provide our team members with an environment where they feel heard and appreciated. If you’d like to speak with us more about feeling ...

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  7. "Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Holiday Inn Club Vacations full-time for less than a year

    Pros

    Great incentives and bonus

    Cons

    Very competitive, no stability or assurance of your job

    Holiday Inn Club Vacations2019-09-04
  8. "Best job for people without a degree. Go straight out of high school"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Inbound Call Center Representative in Arlington, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Holiday Inn Club Vacations full-time

    Pros

    Great job, great pay, short hours, commission

    Cons

    A lot of complaining from workers

    Advice to Management

    Keep being great

    Holiday Inn Club Vacations2019-08-13

    Holiday Inn Club Vacations Response

    August 14, 2019Social Media Specialist

    Thank you for taking the time to leave your feedback and for being a valued member of our call center team in Arlington! We'll take this review to leadership so we can keep making Holiday Inn Club Vacations a great place to work. We look forward to growing with you!

  9. "Chaos"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Systems Administrator 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Holiday Inn Club Vacations full-time for more than a year

    Pros

    Decent pay Literally no other Pros to state

    Cons

    Frequent lay offs. Considers IT staff as disposable. Employer is notorious for laying off/ firing numerous people all at once with no warning and at a moments notice. Constant budget issues with frequent hiring freezes. Multiple silos cause an unhealthy work environment where no one wants to willingly work with each other to solve any problems. Tons of antiquated software that causes issues frequently. The IT... department is absolute chaos. Avoid this place like the plague. Management does not trust their own staff and will ask for support only to override that support.

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    Holiday Inn Club Vacations2019-09-07
  10. "Team Atmosphere is strong here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Holiday Inn Club Vacations full-time for more than 8 years

    Pros

    Team Atmosphere is strong here

    Cons

    Pay is lower than industry average

    Holiday Inn Club Vacations2019-08-15

    Holiday Inn Club Vacations Response

    August 16, 2019Social Media Specialist

    We appreciate your feedback, especially in regards to pay. We regularly conduct market analysis to create a competitive pay environment and are always working to improve our offerings. We’ll pass your feedback along to our leadership team so they can keep your concerns in mind moving ...

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Found 396 reviews