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Holiday Inn Club Vacations

Engaged employer

Overworked, underpaid, undervalued, over-laid off - Service Desk Analyst Holiday Inn Club Vacations Employee Review

1.0
19 Mar 2024
Recommend
CEO approval
Business outlook

Pros

- The pay is slightly above average. - The schedule is flexible.

Cons

- Zero motivation or mean to move up. You will be a Level 1 for the rest of your life. There will never be a Level 2 opening, and you will get told you can shadow other teams and yet there's never any time to actually do it. - No support at all. Try to reach out to other teams for help and you get nothing. Yet everyone complains about how the Service Desk doesn't do things correctly. - Are you doing well? You'll never know. No one tells you. - Nothing is being done to lower the call volume, No automation in place, firing people and not backfilling, cutting the team to below skeleton crew. - You are expected to take caller abuse, and if you do anything to offset that, you are wrong and will be reprimanded.

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Holiday Inn Club Vacations Response
1y
Thank you for taking the time to share about your employment experience. We're sorry to hear this — if you'd like to talk to us more about your experience, please email us at TMConnect@holidayinnclub.com. We will be sharing your feedback with our leadership team to help improve our employment experience and wish you all the best in your future endeavors.

Explore other reviews about Holiday Inn Club Vacations

5.0
16 Mar 2026
Recommend
CEO approval
Business outlook

Pros

good management and atmosphere. best comp plan

Cons

too much training, very corporate

1.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The resort across the street was nice

Cons

The only thing good about this place was the training. This place needs a lot of help. Best pay plan on the beach but can't get enough reps? Can't keep enough reps. Overworked/burnt out employees. Lots of favoritism, racism, and narcissism going on at this place. Once you see it you can't unsee it. They only give certain tours to certain people. Management barely knows what they're doing, and will cost you deals just to try to sell bigger ones. Be prepared to wait in line for at least 20 minutes for a manager. they've got well qualified reps they refuse to promote. Short staffed and just overall feels like your set up for failure here from the start. Many employees afraid to speak on what they feel/ how they're treated bc of intimidation tactics by management.

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