• Experienced day-to-day HR staff (the ones who know the business and support employees best) are being pushed out or sidelined while more senior-level hires come in, leading to major knowledge gaps, slower response times, and reduced service quality to the broader company.
• Employee frustration is high because so much time is spent explaining unclear decisions or managing fallout from leadership ambiguity rather than focusing on meaningful work. Previous feedback (surveys, conversations) hasn’t led to real change, eroding trust.
• Burnout and quiet quitting are increasing; good people are leaving or actively looking, which risks bigger problems for retention and company support functions if not addressed.