Soul-crushing - Cloud Support Analyst Hyland Employee Review

2.0
21 Feb 2024
Recommend
CEO approval
Business outlook

Pros

There are very intelligent, kind, and passionate people working here who still believe in the vision that Hyland initially showed them. During my tenure I was exposed to a great many systems and learned a lot and was surrounded by resources who were willing to teach so long as you put in the work, I can't thank all those enough who helped me on my journey and despite everything I am grateful for my time here.

Cons

Much of what I say will no longer apply to anyone reading this as the company is only committed to hiring contracted resources from out of the county. Because apparently even paying below industry standard is too much to ask. Hyland is in its own death spiral. As such if you somehow end up here as a non-outsourced employee, expect to watch very talented and smart people have their hopes and passions ground into dust. All the while the C-level executives tell you about the bright and strong future that lays ahead of us, while also shaking in their boots because of anything that could even remotely be considered competition has begun emerging. All because the have 0 faith in the product, and why should they? It's rapidly aging, new releases are constantly and horrifically buggy (crazy what happens when you gut your entire R&D team. The product suffers, who could have guessed that?), and the proposed solution is well behind the curve. You can watch in real time as your benefits get slashed, anything fun and enjoyable get denied. and any freedom you once had in your role get ripped out of your hands. The mission statements and values are a sham, and what was once "the place to work" in NE Ohio is now a shell of its former self and will not return. To any of those still working there I do truly feel for you and I'm sorry. But the writing is no longer on the wall anymore, its in neon flashing lights, and if the recent adjustments to benefits haven't proved that then you're delusional. Get out while you still can.

Explore other reviews about Hyland

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great time working with great team

Cons

No complains I have great tjme

2.0
23 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Remote or hybrid capability. Usually a flexible schedule.

Cons

Constant quiet firing. They've figured out how to avoid public disclosures quite well. Every month they're whacking batches of 20~30 employees - esp. if you were in a higher pay band or part of an acquired company. There's constant leadership churn as of late - not that leadership was ever that great, but the clownshow has more makeup on the pigs now. If you were part of an acquired company, the stench of nepotism was constant. Hyland doesn't provide legitimate training or certification assistance for everyone. Their products would fail any sort of security scan by an AI tool too. If you're a customer, buyer beware.

3
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Hyland Response
2w
Thank you for taking the time to share your perspective and for your years of service at Hyland. We recognize that organizational change can be difficult and that periods of transition may feel uncertain. While experiences can vary, this perspective does not fully reflect our approach as an organization. We remain committed to clear communication, responsible workforce practices and investing in employee growth and development opportunities. As Hyland continues to grow and evolve, we are focused on supporting our employees and customers through this journey and strengthening how we operate for long-term success. We appreciate your perspective and wish you all the best in your next chapter. - Hyland HR Team
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