Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      ICF

      Engaged employer

      ICF reviews

      Stressful - Customer Service Representative ICF Employee Review

      1.0
      14 Jun 2024
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      My coworkers were great to work with

      Cons

      Everything. The callers were rude and mean. Every time I went to work, my stomach would bubble up. Didn't train well for the types of questions that customer wanted answered. Really couldn't help the customers. We could only put notes in the system and send to corresponding agency.

      avatar
      ICF Response
      2y
      Thank you for taking the time to share your feedback. Happy to hear you enjoyed working with your colleagues. Health and wellbeing are a top priority and providing excellent training and support to our teams is essential to that commitment. You should feel enabled to come forward to your manager to discuss your concerns —no matter the circumstance you are in. We hope you were able to share specific feedback and suggestions related to your experiences and projects with your manager. - KZ

      Explore other reviews about ICF

      5.0
      20 Mar 2026
      Senior site reliability engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      People, Mission, Culture, Technology, Remote. You work on projects and technologies that actually impact and improves the day to day lives of people around you, the community and the Country

      Cons

      Pay, No much room for upward mobility. If you are a high performer, you'll struggle as the structure rewards years spent in the company vs level of expertise or experience.

      4.0
      30 Jun 2026
      Senior economic analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Wonderful people Meaningful work Flexibility with schedule and remote work

      Cons

      Sub-par benefits and pay, particularly compared to other consulting roles High utilization targets for junior staff

      See reviews by: Helpful|Rating|Date|All
      Related searches: ICF jobs | ICF salaries | ICF benefits | ICF interviews
      ICF reviewsICF Customer Service Representative reviewsICF review