Overworked, undervalued and burnt out - Data Management ICON Employee Review

1.0
10 Nov 2021
Recommend
CEO approval
Business outlook

Pros

Up to 27 days holidays In some cases salary (when hired externally)

Cons

Lack of power with mid-management, bad business decisions have left the department chronically short staffed and overworked for several years. All processes are stagnant, no investment in technology for a data department. Staff are constantly over assigned work and stressed out. Overtime is expected constantly. Gave staff a pay cut during COVID when making over a Billion $ for years now. Cut bonus by half and then bought PRA for 12 Billion. Staff paid for their own home office setups.

Explore other reviews about ICON

5.0
19 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Really great manager. Remote work major plus. No micro management. Great pay

Cons

Annual salary increase this year isn't until September which is odd.

4.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great team up to director level. Good place to start career, however not many open positions in US

Cons

Contracts are often unclear not including all needed services, leading to financial overburn. The company relies on multiple tracking systems, creating inefficiencies and frustrations for employees, and prioritizes hiring in low-cost regions, which are known for high employee turnover.

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