Not a well-run company - Support Center Coordinator IGT Employee Review

1.0
15 Oct 2012
Recommend
CEO approval
Business outlook

Pros

Free drinking water and coffee. I like the gym located within the facilities. The parking lot is very big. Easy badge access into the facility. People from other departments leave candy on their desks, so I walk around during my breaks and get unlimited free candy!

Cons

Management often uses big words at meetings, but everything sounds forced and uninspired. The truth is I think they don't like working here either and it shows in their everyday attitude. If you do have a question or concern, they will say something like "I'll get back to you on that," then later they return with what feels like a canned answer they looked up online or in a management book. They seem to prefer communicating via email and not face-to-face, even though their cubicles are located a few feet away. Management always takes the side of a Supervisor over an employee if any kind of dispute arises and therefore it is best if you take your issue to HR. However, HR will ask why you didn't take the issue to your manager before talking to HR. It's a very frustrating process. When applying out to other departments, you are treated like an outsider at the interview. IGT does not seem to like promoting from within. And when your Supervisor finds out you applied to another department, they will ask you why you don't like your current job. If someone is actually promoted within the department, Management will flat out -lie- and say there's a rule that states that the promoted person isn't allowed to apply for a job in another department for at least a year. When employees from other departments walk by the room I work in, they sometimes stop and stare at you through the window. Do you like being stared at while you are trying to work?

Explore other reviews about IGT

5.0
4 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits and comfortable work environment

Cons

Pay could be hire and return bonus structure

3.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits, flexibility in scheduling if you have the right job and/or manager.

Cons

The company is in a state of flux for the past 10+ years plagued by multiple acquisitions and mergers leading to multiple reductions in force and instability.

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