Lacking commercial strategy, IT infrastructure and a positive culture - Anonymous employee Ikano Bank Employee Review

Lack of defined IT strategy to enable profitable and sustainable growth - numerous examples over the past 5 years where projects have failed to deliver, resulting in detrimental customer impact and an erosion of confidence in the senior leadership team Unstable IT infrastructure undermines partner confidence in the ability to deliver the right services and products Risk management outlook is not defined leading to continual confusion and changing priorities Behaviours of senior staff are erratic and not in line with the Bank's culture and values statement