Loved Securelink, Imprivata, Not So Much - Customer Success Manager (CSM) Imprivata Employee Review

2.0
19 Apr 2023
Recommend
CEO approval
Business outlook

Pros

I am happy with my team and manager. Never had an issue with PTO There are genuinely great and brilliant people who work here

Cons

Lack of transparency, terrible at acquiring companies. Claim to care about you but that is not reflected in the pay or how they are trying to force people back in the office using "collaboration" excuse when everyone knows that's not true. They are typical C-Suite execs making idiotic decisions that affect the employees, ya know the most important part of the company, negatively. The CEO is not transparent but his phoniness and lack of care of his employees is very apparent. If you started with Imprivata you may think its wonderful but if you were unlucky enough to be an acquired company, you see just how much Imprivata is lacking in terms of culture, communication and care.

avatar
Imprivata Response
2y
We sincerely believe that we are better when working together, and that being present and in office for some balance of the week helps us achieve our goals, collaborate and work in partnership, and solve problems faster. We still maintain a flexible work environment and continue to support people with work from home stipends regardless of the number of days they do so. Imprivata has always and continues to prioritize our employees – evidenced by the support, flexibility, and feedback we get on a regular basis. We equally care about our customers and make adjustments to our business as needed to continue to deliver great products, services, and support as conditions change. Ultimately, we believe people should want to work together and be flexible in how they do so.

Explore other reviews about Imprivata

5.0
4 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Imprivata was a great company to work for and they really focus on employee experience.

Cons

Was laid off during COVID unfortunately.

2
avatar
Imprivata Response
7mo
Thank you for sharing your experience! We're thrilled to hear you enjoyed the culture and our focus on employee experience.
1.0
12 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

New CEO is smart, capable, and doing a good job Benefits were good Catered lunch in the office each Wednesday

Cons

Toxic middle management - yelling, tantrums, and retaliation on top of extreme incompetence. Managers fail to lead and are essentially micromanagers of tasks. They create meaningless work, stress out about it, and fail to validate the business need at any point in the process. When you suggest and deliver something of actual value, you will receive no credit. Honestly this was the worst experience of my entire professional career and I’ve never been so thankful to leave an organization.

avatar
Imprivata Response
1mo
Thank you for your feedback. We are sorry to hear your experience did not reflect the environment we aim to create. We take concerns about management behavior and workplace culture seriously and are committed to ensuring employees feel respected, supported, and recognized. We continue to invest in manager development and accountability, and we use feedback like this to drive improvement. We appreciate you sharing your perspective and wish you the best moving forward.
See reviews by: Helpful|Rating|Date|All