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Insight Card Services

Part of Green Dot

Is this your company?

Sorry Supervisors, Leadership Department, No compensation and Over Worked - Pissed of Representative Insight Card Services Employee Review

1.0
24 Jan 2013
Recommend
CEO approval
Business outlook

Pros

A nice smoke pit, free food (occasionally) and plenty of parking space!

Cons

Leadership hardly assist when you need help with customer complaints and if you you have a call in which a customer request a supervisor...all of leadership runs and scatters like roaches! If you mess up...you dont go through the verbal, written, then the final stages before termination...you go straight to a final..no chances or room for error! Policies always changing without notification and leadership allow customers to call in and be verbally abusive and harassing to agents. The entire place is disorganized and dysfunctional! Open 365 days a year!! Even Christmas, Thanksgiving, &New Years!

Explore other reviews about Insight Card Services

5.0
21 May 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I learned a lot during my two years at Insight. The management team is open to new ideas. During my time there my leadership skills improved.

Cons

Main downside was the benefits were not as good as some of the larger banks in Birmingham. I've heard the benefits are awesome now the Green Dot owns the company.

1.0
10 Sept 2015
Recommend
CEO approval
Business outlook

Pros

You have a job, not a good job, but a job

Cons

Where to begin...this company was owned by a man that had the most asinine idiosyncrasies that became part of the "corporate culture", For example, he had a rule that desks in the call center shouldn't have paper or anything to make the desks personal, but two rows over, in partner support, they could have photos, eat at their desks, pretty much everything goes. Management goes out of their way to find arbitrary reasons to fire people. They start making up conflicts, going through peoples chat logs, or they may decide they think a person is ugly and they're gone. To them, it's a joke. They won't keep quality staff, and the pay differentials are insane. They hire people in with no education, but so called sales experience at $14-$15 and they never produce results, but the people with education, or the proven sellers get $8-$10 with a pathetic $1 annual raise. If you are so called lucky to be promoted compliance, start marking off your calendar because you are almost assured to get fired within 6 months to a year, no matter how well you do your job. Promotions are few and far between and if you do get promoted, you are probably next to get fired.

3
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