Don't waste your time - Technical Account Manager Instabase Employee Review

1.0
1 Mar 2021
Recommend
CEO approval
Business outlook

Pros

- Camaraderie with coworkers; “at least we suffer together” mentality with close peers;

Cons

Product & Leadership - Leadership team is willing to lie about what the product can do, how many customers it has, and how much money they make to hire candidates, gain new customers, and keep the board happy. - The product is literally a bunch of custom python rules on top of OCR’d text from open source OCR providers; Very concerning ego-driven CEO behavior with no motivation to change or grow. - CEO has said there aren’t enough women in senior positions out there to be considered and hired into senior roles and leadership positions at Instabase; - CEO said that George Floyd’s murder was a political event and that he wouldn’t denounce racism in the US; this had a lot of backlash and then he reverted his statement, wrote a blog post about it, then blamed his behavior on his upbringing in India and lack of education on systemic racism in the US; - CEO is very conflict avoidant and an irrational competitive person which results in him saying yes to every customer request and the Instabase engineering and product teams then scramble to build one off, single use, random products with no future use; Work/Life Balance and Compensation - Lower than industry standards for compensation and benefits - this has made it very hard to recruit engineering talent; - Very high churn with employees and customers; +10% of the ~100 person company has left in the first 3 months of 2021; customers continue to downsize their spend with Instabase; - Raises happen non-transparently/promotions are never celebrated publicly. You have to guess what you need to do to get a raise or promotion (which seems to be working 80 hrs/week or more)

Explore other reviews about Instabase

5.0
4 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Great colleagues, good technical challenges to work on

Cons

Has seen quite a few technical pivots in the recent past

1.0
2 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Many employees are talented, collaborative, and committed to doing good work despite challenging circumstances. There are opportunities to take ownership and gain experience in a fast-moving environment.

Cons

The company struggles with fundamental leadership and execution issues. There is a lack of clear strategy, consistent direction, and alignment at the leadership level, which leads to frequent priority changes and ineffective execution. Leadership accountability appears limited, while expectations for employees continue to increase alongside ongoing headcount reductions. This has created a high-pressure environment without the structure or support needed to succeed. Organizational processes are underdeveloped for a company at this stage, resulting in inefficiencies and repeated rework. Retention is a concern, with frequent turnover impacting team stability and morale. There are also cultural concerns, particularly around inclusivity and respect. Representation in leadership is limited, and there is a clear opportunity to build a more inclusive and equitable environment. Additionally, there is a noticeable disconnect between external messaging and internal reality, including company size, stability, and overall business momentum.

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