Pros
Great Service Model in concept. Fantastic workforce up to mostly the Director Levels. The front line expertise is superior. Clients are lucky the lack of leadership does not diminish the spirit , experience and passion of those that actually do the WORK.
Cons
You are rewarded and promoted to high levels in the organization if you are a white male with an accent. If ones reviews the performance of those promoted to the highest rankings in the organization; you will find they have never met any or most of their yearly targets. They also have the highest rates of attrition/turnover within their respective departments. High attrition is a direct reflection of poor leadership. However, in this organization; White, Male leaders are protected while their unfortunate subordinates are used as scape goats for yearly poor performances. Then, they “re-org and/or restructure” as a sign of improvements to come that never come. What successful company restructures their sales organizations every one to two years?