Steadily going downhill - Ground Operations Agent JetBlue Employee Review

2.0
11 Jan 2022
Recommend
CEO approval
Business outlook

Pros

- Flight Benefits - Schedule Flexibility

Cons

- If you're low in seniority you will work a less than ideal schedule - Local managers severely lack core leadership skills - Corporate completely changed structure at the airports level and this has resulted in dissatisfaction and high attrition - New supervisors hired who have very little overall experience and it shows in their inabilities to properly lead - Completely changed how paystubs are worded resulting in confusion and concerns crewmembers aren't being paid accurately -Local management and corporate out of touch with airports as most of those in these higher up positions have or had minimal or zero experience in working in an airports environment - Starting pay is exceptionally lower than other airlines and other organizations with entry-level positions. Currently about 14 dollars an hour however a pay review is currently ongoing and this may increase. - Frequently made to stay past shift end due to inadequate staffing and frequent delays. - Elimination of training coordinators will result in potential failures in new employees knowledge of proper procedure resulting in potential safety issues -Health care copays continue to skyrocket every year and questionable new policies put in place for your personal care.

Explore other reviews about JetBlue

5.0
12 Dec 2025
Recommend
CEO approval
Business outlook

Pros

The company is really nice and organized

Cons

I Did t have any

3.0
11 May 2026
Recommend
CEO approval
Business outlook

Pros

Working at JetBlue has a lot of benefits, especially for people who enjoy a fast-paced environment and interacting with others. One of the biggest advantages is the travel perks. Employees get standby flight benefits, which makes traveling much more affordable and gives people the opportunity to visit places they normally might not have been able to. Another major positive is the work environment and company culture. JetBlue puts a strong focus on teamwork, customer service, and treating employees with respect. Many crewmembers build close relationships with their coworkers because everyone works together during busy operations and challenging situations.

Cons

Working at JetBlue also comes with challenges, especially because the airline industry can be very demanding. One of the biggest downsides is the schedule. Many positions require working early mornings, overnight shifts, weekends, holidays, and long hours during delays or bad weather. The schedule can sometimes make it difficult to maintain work-life balance. Another challenge is dealing with stressful situations. Airport operations move very quickly, and employees often have to handle upset customers, flight delays, cancellations, or operational issues while still remaining professional and calm. During peak travel seasons, the pressure can increase significantly.

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