Kapost

Do NOT take a Customer Success job at Kapost - you will regret it!!! - Customer Success Team Kapost Employee Review

1.0

9 May 2018

Recommend

CEO approval

Business outlook

Pros

Company Culture is great. Good location in downtown Boulder. Team members are hard working and helpful with peers - meaning there is some good team collaboration. The Tech Support team is amazing. The product team is very knowledgeable and accessible.

Cons

Overworked. The management plays favorites. The CS team Management is really really bad here. The team is asked to push priorities onto the client and tell them how to measure success when really, we should ask what the client's priorities are and work with that. I don't trust that anyone has my back (except a few colleagues). This is an awful place to work and I cannot wait to get out. Super HIGH expectations with not enough reward.

Kapost Response

Thank you for taking the time to provide feedback. When we make decisions, many factors come into play. One of them is the way it will impact all of our colleagues in the Customer Success and Support organization. Often, we have to make long-term business decisions that could have negative implications in the short-term. If you bear with us during our company’s time of growth and transition, we believe that our whole company will feel positive impact. I’d be happy to discuss any other feedback you may have. Please email at richard.scheig@kapost.com or our People Operations Manager, peopleops@kapost.com.

Do NOT take a Customer Success job at Kapost - you will regret it!!! - Customer Success Team Kapost Employee Review

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