Great place to work! - Outbound Telesales KeyBank Employee Review

5.0
14 Feb 2011
Recommend
CEO approval
Business outlook

Pros

Very supportive atmosphere and managers, great training leaves you very prepared to go on the floor. They coach and know you don't get everything perfect all at once, and work with you on whatever you need improvement with diligently. As long as you do what they say, make an honest effort and are pleasant to customers, you can't go wrong. You get bonus payments each month as long as you book at least 20 sales a month, which is very easy to do after the first month. Casual and fun environment, people still respect each other. You get a cube, your own workstation next to others. They have food a lot and contests. They pay 13.10 an hour plus a 10% shift differential if you work at night or on weekends, so that make it almost 14.00 an hour. Benefits for part time, medical, dental, great vision plan. Also 401K you can participate in, they match a certain amount after a year. You get 60 hours of pto a year if your part time.

Cons

The outbound telesales hours are mostly at night 5-9 pr 6-10 mon-thur or tue-friday, plus sat 9am-1pm. the the short shifts are nice since sometimes people can treat you horribly when you call them, other times though customers are great and you can have some great conversations with really nice people. but the night hours are not for everyone, great for those who can do that every week, week after week. you will be on a dialer which means you have to be prepared to be on the phone non-stop, though you can go to the bathroom and stuff like that, that's all fine, you just have to be timely. The training is great, this is a job that is great for people that try, not for those that enjoy too much slack time, because they do monitor you with coaching and notice if you aren't trying or doing certain things.

Explore other reviews about KeyBank

5.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Culture, opportunities, industry leading products and benefits

Cons

Internal politics and favoritism blocks talent

4.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility is what sells this place as a great place to work. Hybrid schedule, great PTO, no guilt trips for needing time off for family matters.

Cons

Your experience will vary greatly based on your manager. One asset manager can freely call in or wfh without worry where another AM may be reprimanded for the same. The insurance department is completely inept. Borrowers are constantly threatening to sue because our insurance dept management sucks. Very little training across most departments. Some people work very very hard, others dont work at all, there doesnt seem to be much oversight there. When a manager tells their employee "dont expect to get promoted next year" with no guidance or encouragement, you pretty much kill all motivation for that employee to do better. They will hire people as senior staff and pay them way more than their seasoned employees make, and then tell their seasoned employees not to expect a senior promotion.

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