outdated, confusing, and a very slow moving tugboat - Management Keywords Studios Employee Review

2.0
11 Oct 2019
Recommend
CEO approval
Business outlook

Pros

working in video games very very casual atmosphere

Cons

This list is quite long given I had worked there for near 7 years: 1) outdated waterfall management style and company structure: The way teams are structured and run often do not coincide at all with the reality of game developers, and that combined with a deprecated view on company hierarchy bogs down all the teams and often causes frustration coming from clients. So many layers of bureaucracy that most good ideas fail to launch. 2) Improperly trained management: Someone can go from being a tester to a lead and even PO (or project manager) with little to no formal training on handling work groups, structuring testing suites and managing clients. Giving someone a position with little to no support from project managers (who in themselves are not really well equipped or trained) and expecting something positive is unrealistic and has been flagged one too many times to be acceptable. 3) Wages across the board are way under what they should be: The first point would be that, on average, management staff is making a subpar wage, not to mention the same for testers. Yes, this seems to make sense given the ease of entry for people with little to no experience, though being offered a modicum of an annual salary review is a joke. The company doesn't lack the funds, far from it, though spent much more of its money on purchasing new studios and expanding, leaving employees there with subpar salaries and work equipment that is, in some cases, going on 10 years old. For a company that works in the tech industry. wow. 4) Outdated equipment: Employees are typically trained using xbox360 consoles, which were released in 2005, and games that are nearly 7 years old, on screens just as old and faulty equipment. How can you expect to deliver quality, which is an oxymoron considering the company offers Quality Assurance, when the tools given are so below industry standard that they litterally die while in use? chairs, mouses, headsets, the lot of it is old and the company is contempt at cutting corners and leaving these things around. You become accustomed to it after a while but looking back, it's pretty sad in reality. 5) Workload and expectations: Given the previous points mentioned, the company still expects such high output and gives praise to the departments for the quality of their work, when most of the employees are disgruntled and upset about the actual conditions. Expectations are set so high, and unreasonably so given what is given in return, that those few people who actually succeed do it through coming close to burn outs and spending most of their time in the office. The people who realize this is a cash cow move on when they realize they aren't appreciated. 6) Level-up system: The intention of this is to give raises and promote within the company, but the grueling process and the monthly evaluations of testers when management is already overworked is ridiculous. From this, you have a lack of good solid constructive criticism, leads who just rush through writing evals, which in turn only rewards those who stand out by doing something out of the norm, not consistency. Leads dislike the system, something more akin to self-evaluations from the staff and quarterly meetings would alleviate the tedious nature of this, just an FYI.

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Keywords Studios Response
6y
Hello, and thank you for your review. Thank you for bringing your concerns to our attention. We appreciate the opportunity to address them. At Keywords, our team structure is usually very similar to that of our clients; game developers. It is, as you mention, a very casual work environment. As one way to minimize the notion of red tape, and maximize accessibility, managers work stations are out on the floor, seated in close proximity to employees at all levels. The desire you express to see more training is important to us. It has been raised in the past couple of years and has been adjusted. Keywords Studios is continuing to add more soft skills training, especially for those in leadership positions. We admit this is not yet enough. Our goals in future planning include more continuous training for staff. Salaries are revised annually. This year, once again, all Keywords Studios Montreal salaries have been adjusted, including for those at Tester level. Just last week, we distributed the annual company-wide survey. For a second consecutive year, Survey Focus Groups including staff at all levels will study and help assess survey data, and make recommendations in line with staff concerns. There are currently 16 new initiatives from the last iteration. Although there was a time training was done with released titles on X360 consoles, training is now completed on next generation consoles. While some older equipment may remain in use in line with the particulars of certain projects, 20% of the studio’s equipment is upgraded annually. This is done in tandem with our PSST department, which regularly assesses equipment and rolls out updates where needed. The Level Up system launched is 2014 to evaluate and promote Keywords Studios employees is continuously updated, every year or more often. We are proud of this system which, as you mention, can help staff garner up to three raises in a year. It also provides more opportunities for promotions. Thank you again for sharing your feedback with us. We are glad that you enjoy working in the video games industry and invite you to reach out to management should you wish to address any more specific concerns. Your work and loyalty are important to the Keywords family.

Explore other reviews about Keywords Studios

5.0
15 Feb 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Amazing experience with the leads for the interview

Cons

was very quick. Typically 20 mins

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Keywords Studios Response
3mo
We appreciate you sharing your experience, thank you very much!
2.0
15 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- I like my peers, they're funny and young (not Courtney)

Cons

where do i start.. - This job is remote, but you are forced to ONLY work from home. You can't even go two minutes down the street. As if we're working on some ultra private government content. Let me reiterate, YOU CANNOT WORK ANYWHERE OTHER THAN YOUR HOME. As if we are quarantined. - 30 minute unpaid lunch that you have to work off at the end of the day (as if we are minimum wage service workers not working a 9-5) - Extremely low pay, pay us like dogs - Leadership has a huge stick up their butts - You are basically on call all the time, they expect you to respond within 10 minutes of any message, and if you dont, you're in trouble

avatar
Keywords Studios Response
1mo
Thank you for your feedback. We’re pleased you enjoy your social dynamic and connections within your studio. We appreciate your input on remote work, compensation, and internal processes. We are committed to balancing employee needs with partner security and will continue to prioritize professional growth. Thanks again for taking the time to share your feedback and please feel free to reach out to your local HR if you’d like to discuss this further.
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